Missed Appointment Policy

If you are unable to keep your appointment please let us know as soon as possible so that we can use the appointment for another patient.  You must give at least 24 hours notice to cancel an appointment, otherwise it will be deemed as a missed appointment.

If you miss and/or cancel 2 appointments with less than 24 hours notice twice, we may not be able to complete your treatment or offer you any further appointment at the practice. If you are a new patient and you miss your first appointment, we can no longer offer you anymore appointments. 

If there are exceptional circumstances you must contact the practice in writing or send an email to info@smiledp.com within 28 days of receiving your missed appointment letter to discuss this.

If you wish to receive reminders, it is your responsibility to ensure the practice has your updated contact details.